The Membership Assistant works with all aspects of membership to facilitate membership communications, daily and monthly reporting, and member services.  The Membership Assistant will work with AMC staff at all levels, chapter representatives, and AMC members.  Key responsibilities include supporting AMC’s Director of Membership, Member Services Manager, Operations Manager, and chapter volunteers with reporting, database downloads, member services, member communications—including email and web—and assisting with our front office presence.

Responsibilities

The Membership Assistant will support AMC’s offline membership initiatives, as well as our online activities, and maintain AMC’s high standards in servicing AMC members and the general public who are in contact with AMC’s Joy Street office.  Responsibilities include 

• Coordinate AMC’s Membership and Development communications:
• • Download mailing lists/data from Raiser’s Edge database to assist membership and development staff with mail, email, and phone communications;
  • Provide daily, weekly, and monthly reporting for Membership activities on-and off-line from Sphere and Raiser’s Edge databases;
  • Assist with proofreading duties as needed;
  • Work with Membership team to set up, test, and execute email messages, and follow up with tracking and reporting on key metrics for all membership and development email communications through Blackbaud Sphere;
    
  • Update and maintain membership web content, including landing pages, and new and renewing member forms;
  • QA of membership web pages, forms, outbound emails, and all printed materials.

• Member Services—work with Member Services Manager to handle on-site member services
• • Respond to member calls, letters, and emails;
  • Manage gift membership program;
  • Handle walk-in questions and memberships;
    
  • Research and correspond with prospective and active members answering their membership/information queries and complaints;
  • Update Raiser’s Edge and Sphere databases with member interactions and preferences;
  • Back up Member Services Manager with outsourced member services call center;
  • Work with Volunteer Relations Dept staff to insure AMC’s front office is covered with a staff member during business hours.

• Develop and maintain relationships with chapters, in particular Membership Chairs, to encourage new membership sales and retention initiatives.
• • Provide monthly new member number reports, monthly member rosters and newsletter files to chapters as needed;
  • Provide AMC materials (brochures, etc.) to chapters as needed
  • Attend Annual Meeting and Fall Gathering.

• Maintain external business partnerships with large outdoor retailers, fitness clubs, and health providers to increase AMC membership and improve member retention.

• Participate in first floor/front desk/phone coverage as needed with Office Manager

• Other duties as assigned by Director of Membership
  
  

Employment Qualifications

• Education/Experience:
• • Bachelor's degree with experience in customer service, membership, communications, or marketing, or equivalent experience;
  • One to two years experience with customer and/or client relations;
  • Familiar with computer systems and experience with Word, Excel, and Photoshop; Raiser’s Edge, and Convio or Sphere experience required;
  • Membership/fundraising experience strongly preferred;
  • Successful experience building and using Excel spreadsheets.
    

• Skills:
• • Excellent inter-personal, project management, writing, and verbal communications skills; 
  • Ability to learn and use the membership database rapidly and effectively;
  • Interpret and apply knowledge to varying situations; 
  • Ability to work independently as well as with a team; 
  • Ability follow oral and written instructions; 
  • Strong resource organization skills;
  • Ability to initiate, prioritize and multi-task with various responsibilities;
  • Strong analytic skills with the ability to identify sales and marketing opportunities and recommend and execute appropriate course of action.
    

• Knowledge:
• • Knowledge of AMC member services, facilities and programs strongly recommended;
  • Strong knowledge of outdoor recreation and safety issues;
  • Strong recreational knowledge of the White Mountain National Forest and New England or Mid-Atlantic region preferable.
    

• Other:
• • Some travel required;
  • Physical ability to work primarily in a standard office setting, lifting up to 20 pounds;
  • Comfortable occasionally travelling in the backcountry in all weather conditions preferred
    

To Reply

The job specifications should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

To apply: Please send cover letter and resume to AMCJob119@outdoors.org.  No calls, please.   Applications will be accepted until the position is filled.

Benefits of Working With the AMC

The AMC offers a great benefits package! Here is a partial list that highlights some benefits offered for our regular full-time employees.  Benefits may vary based on position.

• Group Health Plan, 75 percent employer paid.
• Group Life Insurance, 100 percent employer paid
• Long-Term Disability Insurance, 100 percent employer paid
• Vacation, three weeks accrued each year
• Holidays, 13 paid holidays/year
• Use of AMC Facilities, free and discounted rates
• Free AMC membership

The Appalachian Mountain Club is an Equal Opportunity Employer and welcomes diversity in the workplace.