This site, www.outdoors.org, and related subsites are owned and operated by the Appalachian Mountain Club (AMC). Your privacy on the Internet is of the utmost importance to us. At the AMC, we want to make your experience online satisfying and safe.
Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
Thank you for supporting AMC. It is greatly appreciated!
Information about the cancellation policies for AMC lodging, programs, services and guided adventures can be found on our Cancellation Policies for AMC Lodging and Guided Adventures page.
The AMC gathers two types of information about users:
- Information that users provide through optional, voluntary submissions. This information is collected when, for example, users sign up to receive our electronic newsletters, email a friend, participate in interactive features (e.g. polls, surveys, social sharing, BBS), make a donation, apply for a seasonal job, or become a member.
- Information the AMC gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers’ needs and to better understand the demographics of our audience. Under no circumstances does the AMC divulge any information about an individual user to a third party.
The AMC Gathers User Information In The Following Processes:
Optional Voluntary Information
We offer the following free services, which require some type of voluntary submission of personal information by users:
- Electronic newsletters policy: We offer free electronic newsletters to users. The AMC gathers the email addresses of users who voluntarily subscribe and its members. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page.
- AMC Bulletin Board System (BBS) and Community: Users of the site’s BBS and Community features must register separately for these services (both are free of charge) in order to post messages, although they need not register to visit the site. During registration the user may be required to supply information such as a username, password, email address, and mailing address.
- “E-mail a friend” policy: Our site users can choose to electronically forward a link or page to someone else by clicking “e-mail a friend”. The user must provide their email address, as well as that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.
- Polling: We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. The AMC may use a system to “tag” users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.
- Surveys: The AMC may occasionally conduct user surveys to better target our content to our audience. We sometimes share the aggregated demographic information in these surveys with our sponsors, advertisers and partners. We never share any of this information about specific individuals with any third party.
Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without obtaining parental consent.
The AMC tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. The AMC does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser).
The AMC may track and catalog the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.
The AMC uses any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our users.
It is our intention to send only e-mail communications that will be useful to you and that you want to receive. When you join the AMC, renew your membership, make a reservation, take action through the Conservation Action Network, or register for a program and provide your email address, we may contact you via e-mail to provide information about conservation issues and update you on AMC activities and promotions that may be of interest to you. If you are a member of one of our e-newsletters, we may invite you to join other AMC e-newsletters.
As stated above, we use information that users voluntarily provide in order to send out electronic newsletters and to enable users to participate in polls, surveys, message boards, and forums. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. The AMC never shares e-newsletter mailing lists with any third parties, including advertisers, sponsors or partners. except in very limited circumstances as explained in Sharing of Information below where a third party service is only permitted to use information to provide a service to AMC or a service or product to a site user.
We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We may track search terms entered in Search function as one of many measures of what interests our users. But we don’t track which terms a particular user enters.
The AMC creates aggregate reports on user demographics and traffic patterns for advertisers, sponsors and partners. This allows our advertisers to advertise more effectively, and allows our users to receive advertisements that are pertinent to their needs. Because we don’t track the usage patterns of individual users, an advertiser or sponsor will never know that a specific user clicked on their ad. We will not disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
The AMC uses the above-described information to tailor our content to suit your needs and better understand our audience’s demographics.
The AMC does not sell or exchange email addresses. In some instances, we use third-party companies to help us provide products and services to you, like a service that sends out our emails and e-newsletters or an order fulfillment house. In those instances we need to share your email address with them. We require that those companies use the information only to deliver the specific product or service they are contracted to provide.
In some cases, we use a third-party email service provider to send emails. The service provider is prohibited from using your email address for any purpose other than to send AMC-related email. Every time you receive an email newsletter, you will be provided the choice to opt-out of future emails by following the instructions provided in the email.
When you become a member of the AMC, we do not share your phone number with other organizations. Some information on our membership lists, such as your name and physical street address, may be rented or exchanged on a reciprocal basis with other organizations This policy applies whether you apply for membership through our website or through other means. If you do not want your name exchanged or rented, please email or call Member Services at [email protected] or 603-466-2727 and let us know you want your name removed from the AMC’s list. You can also write: Mail Preference Service, Direct Marketing Assoc., Box 643, Carmel, NY 10512, or call 212-768-7277 and ask that your name be removed from all mailing lists. We use third-party companies to help us provide products and services to you. In those instances we need to share your personal information with them. We require that those companies use the information only to deliver the specific product or service they are contracted to provide.
We may release personal information if required by law, for example, to comply with a court order or subpoena.
The AMC makes every effort to ensure the secure collection and transmission of sensitive user information using industry accepted data collection and encryption methodologies. For example, when entering personal address, phone number, and credit card information, we use Secure Socket Layer encryption to ensure unauthorized individuals cannot intercept and read this data over a network connection. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from “http” to “https.” Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.
We give users options wherever necessary and practical. Such choices include.
- Opting not to register to receive our electronic newsletters.
- Opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users
Upon entering Appalachian Mountain Club property or by participating in Appalachian Mountain Club programming, you grant to AMC and its employees, agents, and assignees the right to photograph you and your dependent(s) for use in AMC print, electronic, and digital publications.
AMC may make members’ names and postal addresses available to other nonprofit organizations, outdoor retailers/catalogers, and/or outdoor publishers whose products, services, or activities may be of interest to you. These third parties are obligated to maintain the confidentiality of this information and are not authorized to use this information for any purpose other than offering you those products or services. If you would like to opt-out of having AMC share your name and postal address with third party organizations, please email [email protected] and use ‘do not share’ in the subject line of your email, or call Member Services at 1-800-372-1758.
AMC does not share telephone numbers or email addresses with other organizations or companies for marketing purposes.
AMC may provide member or donor information to research organizations hired by and working on behalf of AMC for the purpose of member/donor research that will help support AMC and our mission.
AMC may occasionally offer sweepstakes for non-members. For a full list of official rules and prize details, including eligibility and entry dates click here.
Under the Americans with Disabilities Act (ADA), businesses and organizations that serve the public must allow people with disabilities to bring their service animals into all areas of the facility where customers are normally allowed to go. This federal law applies to all businesses open to the public, including AMC managed lodging and visitor centers, where service animals are welcomed.
A service animal at AMC facilities must be under the control of its handler. Under the ADA, service animals must be harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices or these devices interfere with the service animal’s safe, effective performance of tasks. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
These rules do not apply to emotional support animals because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA.
Effective management of our email list to honor the interests of our members and donors is an important aspect of email communications program. Whether you would like to be removed from a specific campaign or an enewsletter, all of our communications include an ‘Remove me from this mailing ‘ link at the very bottom of the email
To be removed from all AMC emails, please email [email protected] with ‘unsubscribe’ in the subject line.
To be removed from our direct mail or telemarketing lists, email us at [email protected] and tell us your preference. Key options include:
- Renewal only in the mail
- No mail
- No telemarketing
- No AMC Outdoors magazine
- No membership renewals (email, mail, phone)
If you want something else, please specify and we will find the best option to meet your needs.
If users have questions or concerns regarding this statement, they should contact us by email at [email protected], by calling Member Services at 1-800-372-1758, or by postal mail at: 10 City Square, Boston, MA 02129.
As we have all learned throughout the pandemic, every individual has their own risk tolerance. While AMC has taken steps to mitigate some risk, there are still inherent risks involved in overnight lodging, indoor dining, and group travel and activities. Individuals choosing to stay at an AMC hut or lodge or participate in an AMC program in 2023 are assuming personal responsibility and accepting increased risks regarding COVID-19. If you feel uncomfortable with these risks, AMC suggests you delay or modify your adventure to when you feel comfortable joining us. For more detailed information specific to your destination, call our Contact Service Center at 603-466-2727 or email: [email protected].
AMC’s Expectations for our Guests
AMC recommends guests follow CDC guidance to maximize protection and prevent possibly spreading it to others. AMC recommends, but does not require, vaccination to use our facilities. We should all expect to be in the company of both vaccinated and unvaccinated people when engaging with AMC.
AMC believes that the outdoors belongs to everyone. To be sustainable and impactful in carrying out our mission, the AMC community must create and embrace opportunities to be inclusive, kind, and equitable per AMC’s Code of Conduct. Even if you are vaccinated, your efforts to follow our policies will enable all to feel comfortable in the unique communal atmosphere of these special places.
If a guest experiences symptoms of COVID-19 during their visit, we ask that the guest notifies AMC staff immediately and arrange to leave AMC property. Please reach out to the Contact Service Center to discuss your options at 603-466-2727, Mon – Sat 10am-5pm.